Bournemouth man goes weeks without an internet connection – Bournemouth Echo

A MAN has hit out at his internet suppliers after being left without a connection for weeks.
Bournemouth resident Jim Smith has complained to Vodafone and CityFibre after they reportedly failed to react when his internet connection went down at the end of October.
Jim and many of his neighbours had experienced their connection fail on the evening of Sunday, October 30, but whilst everyone else had their internet returned the following day, Jim was left without.
It transpired that there was a fault in his optical network terminal (ONT) box, which nearly a month on, had still not been dealt with. 
Jim said: “To be without any internet is utterly unacceptable in this day and age.
“It’s made it very difficult. My wife is working from home and she’s having to connect to the internet from her phone.”
Jim said he regularly contacted his internet service provider, Vodafone, and their partner CityFibre, and made formal complaints to both, but claimed they made no effort to help.
After the Daily Echo contacted both Vodafone and CityFibre for a comment, it is understood action was taken.
Kathryn Askew Smith, CityFibre’s area manager for Bournemouth, Christchurch and Poole, said: “CityFibre is aware of an incident that recently affected services for the resident, and we would like to apologise for any inconvenience caused.
“We’re pleased to confirm that our build team has successfully resolved the issue and the resident’s connection was restored on Friday (November 25).”
A spokesperson for Vodafone said: “We have confirmed with CityFibre and our technical team that the issue has now been resolved. We have apologised to the customer for the delay and offered them a gesture of good will.”
Jim confirmed an engineer had attended his home on Friday and replaced his ONT box.
He said: “I said to him, how on earth did it take this long to fix it. He agreed it shouldn’t have happened. He said he would carry out an investigation into how it went on so long and went so wrong.”
CityFibre say that they were investing £65 million to “transform the digital infrastructure of Bournemouth, Christchurch and Poole by connecting almost every home and business in the area to our full fibre network”.
The company added that they “cannot wait to watch as the local communities reap the many benefits”.
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