Virgin Media went down leaving hundreds without internet – and some customers complained of total b… – The Sun

HUNDREDS of Virgin Media customers struggled to get online this morning – with some complaining of a total blackout.
Nearly 220 people complained of an outage with the provider, with issues starting in the early hours of the morning, according to complaints tracker Downdetector.
Complaints started to climb further from 6am onwards, but appear to be sorted now.
According to Downdetector, 77% complained of landline and internet problems, 17% reported a total blackout, and 6% had TV streaming issues.
Virgin Media has approximately 3.2million internet, call, TV or mobile customers in the UK.
Some angry customers took to social media to complain.
One said: "Internet connection has been out since yesterday evening."
While another raged: "Looks like everyone is having issues with virgin media broadband today. I have seen people tweet from all over!"
Once customer battling against the outage said: "Over 20 years as a Virgin media customer and I have never experienced service so poor!!!"
It's not the first time Virgin Media customers have had outage troubles.
In November and December last year, thousands of customers complained of internet issues, with hundreds unable to watch TV.
Customers with other providers have been experiencing issues recently too.
Sky and NowTV went down yesterday with hundreds of people left without internet.
Plusnet went down recently too, leaving hundreds with no mobile phone signal.
Virgin Media has a dedicated web page where you can find out if there are any problems in your area.
You can visit the My Virgin service update website to check for yourself.
To find out if there are problems in your area, just enter your postcode.
If you're suffering issues with your internet, call or mobile services you may be entitled to compensation.
But when it comes to TV outages, the services don't come under that same scheme.
We've asked Virgin Media if there's compensation available for TV customers and we'll update this page when we know more.
Internet firms usually pay out £8 for each day broadband and home phone services are not repaired after two full days of no service.
They will also pay £25 for each missed appointment, or for appointments cancelled with less than 24 hours' notice, plus you'll get £5 for each calendar day delay to the start of the new service.
This is usually automatic.
If you're a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you're without service for a sustained period of time then you may also have the right to leave without incurring a fee, although neither of these are automatic – you need to ask your provider.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
Virgin Media is signed up to the CISAS ADR scheme.
Do you have a story for The Sun Online Money team?
Email us at money@the-sun.co.uk
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