Retired nurse loses internet after worker cut cable but 'didn't know what it was' – Derbyshire Live

She said the situation is ‘not good enough’
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A retired nurse has been left with no internet for two weeks after she claims workers cut her broadband cable. Karen Bussooa said her internet problems started when a resurfacing company dug up the pavement and grass verge outside her home in Mickleover.
The 63-year-old says she has had to use her mobile data on her phone instead, which has come at a cost. Her internet problems started on August 11 when the resurfacing company began work on Ladybank Road.
She claims her internet went off, and when she approached one of the workmen, she was told that a cable had been pulled out, but they, “didn’t know what it was”. Karen has now been in contact with Openreach, which runs the nation’s broadband network, in an attempt to fix her connection problems, but has now gone 14 days without a solution.
READ MORE: Hundreds of websites knocked offline after major internet outage
She said: “It’s just not good enough, I’m paying £43 for a service I’m not getting. I know it's not the end of the world and there are bigger things going on, but you just think, come on, really?”
Karen claims that Openreach came to the property two days later on August 13, and performed a thorough inspection of the problem, but concluded a specialist would need to be contacted. She also claims that the specialist then came to her road on August 27, drew a square on the verge where the resurfacing company had been digging and left.
Now Karen has been left wanting answers, and has called the situation, “totally unacceptable”. She is not aware of any other residents on the street experiencing the same issue.
A spokesperson for Openreach said: “We’re really sorry for the disruption here. Contractors accidentally damaged an underground cable, which needs replacing. We have a specialist team visiting tomorrow (Friday, August 26), and they’ve got to dig down to repair the damage.
“It’s a substantial job, but they’re going to do everything they can to try and get it finished tomorrow and broadband restored.”
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