Plusnet goes down leaving thousands of customers without internet access… – The Sun

THOUSANDS of Plusnet customers complained that they were left without a broadband connection this morning.
More than 2,000 problems had been reported by 11am, according to Downdetector.
One customers said: "My WiFi has been down for almost an hour now."
Another Plusnet customer posted about the issue on Twitter and said: "My internet broadband connection died 20 minutes ago."
One individual said that their connection had been down for over five hours and that they "can't get through to Plusnet on the phone as it says that all their agents are busy."
The issues appeared to have started at around 10.25am on Friday, September 16, according to the website Downdetector.
Complaints peaked at 10.41am when 2,314 Plusnet customers reporting broadband outages.
Some 64% of the complaints related to landline internet connections.
The firm confirmed that there was an issue and told The Sun: "Some customers are experiencing problems accessing their emails and accounts in Plusnet Member Centre and connecting to their broadband service.
However, a spokesperson for the broadband provider said that the issue had been resolved at 1.10pm on September 16.
They said: "Earlier today some customers experienced problems connecting to their broadband service.
"We worked quickly to resolve this and we’re very sorry for the inconvenience caused."
This isn't the first time that the telecommunications firm has suffered technical issues.
Hundreds of Plusnet customers were left unable to make calls back in April due to a network outage.
Plusnet mobile phone customers reported being unable to make or receive phone calls from 11am on April 28.
Most of the complaints were in major cities including London, Birmingham, Manchester, Leeds, Sheffield and Glasgow.
However, the company said that throughout the issue, customers were still able to send texts and use mobile data.
Plusnet increased its prices for some customers back in April.
You might be entitled to compensation if you have issues with your internet or mobile phone services.
Your first step should be to report the outage to your provider.
Compensation should be allocated without you having to apply under the Automatic Compensation Scheme.
Broadband and phone providers are signed up to this, and under it their customers can get money back when things goes wrong.
How much you get will vary depending on the situation, but internet firms usually pay out £8 for each full day that broadband or phone services are not repaired after two full days of no service.
For complaints regarding home phone and broadband, you can call Plusnet on 0800 432 0200.
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Plusnet goes down leaving thousands of customers without internet access
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