How retail leaned on technology in 2022 – CIO Dive

Retailers are leaning on technology to meet changing customer demands and the steady migration to e-commerce.
Broader economic trends, too, tested the industry’s mettle — leaving some to ponder where and when to direct their digital transformation dollars.
Companies no longer see technology as a nice-to-have or a simple differentiator in the field. It’s a way to compete for customer loyalty and support critical operations. 
Here are some of the key retail technology stories of 2022:
The retailer is rethinking the customer experience as it starts to close some brick-and-mortar locations. Read the full article ➔
Global CIO Francesco Tinto detailed how Walgreens Boots Alliance pivoted the focus of its technology creation in 2019. Read the full article ➔
The retailer didn’t just lift and shift to get to the cloud — and it had some sticker shock along the way. Read the full article ➔
AI helps drive purchases and improve the shopping experience. The bottom line is member retention, said CTO Vinod Bidarkoppa. Read the full article ➔
The digitally based reseller has ramped up tech investments and acquisitions to drive conversion rates and increase revenue. Read the full article ➔
The final stretch of the year, with its back-to-back holidays and spikes in demand, puts supply chains and IT systems to the test. Read the full article ➔
The largest company in the U.S. simulates its yearly peak event, Black Friday, with AI to anticipate hiccups — and customer demand. Read the full article ➔
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No one is perfect, and that includes your IT professionals. Here's what security experts say could help mitigate human error.
AWS, Microsoft Azure and Google Cloud, the cloud megavendors, are set to command an ever-growing share of enterprise IT spend, according to Forrester.
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Get the free daily newsletter read by industry experts
No one is perfect, and that includes your IT professionals. Here's what security experts say could help mitigate human error.
AWS, Microsoft Azure and Google Cloud, the cloud megavendors, are set to command an ever-growing share of enterprise IT spend, according to Forrester.
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